Welcome to Service Management Chapter 01 Role of Services in an Economy
James Fitzsimmons Seay Professor of Business Emeritus University of Texas at Austin
McGraw-Hill/Irwin Service Management: Operations, Strategy, and Information Technology, 6e Copyright © 2008 by The McGraw-Hill Companies, Inc. All Rights Reserved.
*Learning Objectives
Identify traits that all services have in common. Discuss the central role of services in an economy. Identify and differentiate the five stages of economic activity. Describe the features of preindustrial, industrial, and postindustrial soc
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