CS 1632 SOFTWARE QUALITY ASSURANCE 2 Marks Sample Questions and Answers
1. Define quality. Quality is the degree of goodness of a product or service or perceived by the customer. Quality concept is the way business organizations perform their business activities that focuses on two things. 2. What is quality cost? The expenditure incurred by the producer, by the user and by the community associated with the product and service quality. 3. What are the building blocks of total quality management? Management commitment, customer focus, process focus, continuous improvement, benchmarking, teams,
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